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core-v0.44.4: New instance can not be created / di...
# umh-support
a
1. Created new account 2. Started new instance in docker container 3. 'Register successful' window: Continue button disabled 4. Close 'Register successful' window manually and I see my instance online sending correct metrics (CPU load, Memory) to management console 5. Refresh page - No instances I've shot screen capture and can share in private. * ad blocker is disabled for management console
r
So the instances dissapers from the page or do they just go offline?
a
the instance completely disappears
r
this is strange. we will investigate.
a
I see this
then press F5 and i see this:
if you need me to send you screen capture or logs -- let me know
p
Hi Alex, Paul here from UMH. Can you open https://management.umh.app/api/v2/user/getAllUMHInstances when logged in to the ManagementConsole. What does it say?
a
p
Thank you. Can you double check that you find the email that you registered with in the response of https://management.umh.app/api/v2/user/me If yes, let me know this email so that I can investigate in our database and backend (here or via dm)
I will get back to you after our dev check-in
j
(deleted for privacy)
p
I see in our database that you created three instances and all three are marked as deleted. Did you delete any of them yourself? Or did they just disappear?
Ok, I see what the problem is. It is our not very intuitive UI. When creating the instance, you see the popup window with the AUTH_TOKEN. This, however creates just a "temporary instance". This is only saved permanently if you click the "Copy" button for the whole docker command that is displayed. This click also then enables the "Continue" button. You did not click this button and therefore, the temporary instance got deleted again. Thank you for bringing this up, this is not a good UX from our side. I created a ticket to address this and it will be solved soon. For now: click the copy button before closing the dialog.
a
Thanks for clarification! Indeed I haven't clicked the Copy button as I already have a docker compose boilerplate and I only copied the token part
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